Troubleshooting your User Imports

Common causes of import errors

Date formatting

The most common issue preventing a successful import is a mismatch between the date format used in your Import Source, and the one set in your Dado Organisation settings.

You can check what your Dado date format is in the 'Organisation' tab, by clicking 'General' in the left hand navigation and checking the 'Default Date Format' field.

To resolve the issue, either:

1. amend the date format in your Import Source to match the format chosen in Dado
2. amend the format in the Dado Organisation settings to match your Import Source
   • this will also affect the way dates are shown to Participants and Supporting Actors in emails and Slack messages sent as part of an Experience

Once you've made this change, run another import and the problem will be fixed.