Email deliverability: making sure your Dado email notifications reach inboxes

Email notifications from Dado are almost always delivered successfully to recipients' inboxes. If you're encountering issues with notifications being classified as spam or not being delivered, here are a few things you can try.

Whitelist Dado's sender address & IPs

By default, Dado sends all emails from notifications@dadohr.com. Some customers will have set up Dado so it can send emails from a custom domain.

We recommend you ask your IT team to whitelist that email address, plus the following IP ranges:

50.31.156.96/27 (50.31.156.96 - 127)
104.245.209.192/26 (104.245.209.192 - 255)
50.31.205.204/30 (50.31.205.204 - 207)
50.31.205.0/24 (50.31.205.1 - 255)

Check your sender names

Dado allows you to set a custom sender name for notifications, both for your entire experience and for individual tasks and messages within the experience.

This enables emails sent by Dado to be shown as coming from, for instance, the People Team or the IT Team.

We always recommend appending "via Dado" to the end of sender names. So, instead of setting the sender name as "People Team", use "People Team via Dado"

This is to avoid Dado's notifications being flagged as suspicious by email providers. They might be flagged as suspiciious if, for instance, Dado is sending emails with the sender name "Acme People Team" from the address "notifications@dadohr.com"; while the People Team are sending their own emails with the same sender name, but from the address "people@acme.com". The fact that two email addresses are claiming to be Acme People Team can flag security measures in email systems.

You can update your sender names:

For Experiences: in the Basic Settings of your Experience
For Messages: in the Sender & Recipient settings
For Tasks: in the Assignee and Sender settings