A guide to statuses of Tasks, Messages and Automations

When you’re checking on the status of a particular employee’s Experience or a particular Timeline item, you’ll see a variety of different statuses for Tasks, Messages and Automations. Here’s a quick guide to what they all mean.

Contents


Where do you see Task/Message/Automation statuses?

You'll see these in several different places:


  1. The individual experience view

    In the Timeline items list, each item shows its status, with its date next to it. Select an item to see its details in the right pane. When you select a Task, its Subtasks are listed there too, each with its own status.

  1. The Schedule tab when you're looking at any Timeline Item

  1. The reports for a Timeline Item

These are accessible from the Schedule and reports.


Automation statuses

 This Automation is scheduled to run in the future. The date it will run is shown next to the status, and in the item’s details.

This Automation ran successfully. Check the item’s details for what was done.

An issue prevented this Automation from running. Check the item’s details for exactly what went wrong.

This Automation was skipped, so it did not run. Anyone with view or edit access to the Experience in the Dado Admin app can skip Automations. Learn how to skip items.

This status appears for less than 2 minutes while an automation is running

If you see this for longer than 2 minutes, this likely indicates an issue with tracking the success of sending the notification. In most cases, the Message has been successfully delivered, but Dado has not been able to track the sending. Please contact the Dado support team if you see this and have questions/concerns.

Message statuses

 This Message is scheduled to send in the future. The date it will send is shown next to the status, and in the item’s details.

This Message was sent successfully to at least one channel (e.g. Teams, SMS, email). If sending failed to any of the channels, you’ll see an issue in the issues bar.

Issues prevented this Message sending to all channels (e.g. Teams, SMS, email). Check the item’s details for exactly what went wrong.

This Message was skipped, so it was not sent. Anyone with view or edit access to the Experience in the Dado Admin app can skip Messages. Learn how to skip items.

This status appears for less than a minute while Dado is sending the message and waiting for delivery confirmation.

If you see this for longer than a minute, this likely indicates an issue with tracking the success of sending the notification. In most cases, the Message has been successfully delivered, but Dado has not been able to track the sending. Please contact the Dado support team if you see this and have questions/concerns.

Task statuses

 This Task is scheduled to start in the future. The date it will start is shown next to the status, and in the item’s details.

This Task has started, but its deadline has not yet passed. If you set a notification to be sent upon Task start, this notification was successfully sent.

This Task is done, because all the requirements for completion have been met. That can mean all sub-tasks have been completed; or (if you have set more complex completion criteria), the specified sub-tasks have been completed

This Task is not done, and its deadline has passed. This could mean that none of the Subtasks have been completed; or some were completed, but not enough to meet the completion criteria you’ve set.

This status is only used for optional Tasks. It indicates that the Task has passed its deadline, but is not completed. It is essentially a gentler version of Overdue status.

An issue prevented this Task from starting or the notification from sending. Check the item’s details for exactly what went wrong.

This Task was skipped, so it will not appear for the assignee. Anyone with view or edit access to the Experience in the Dado Admin app can skip Tasks. Learn how to skip items.

This status appears for less than a minute while Dado is sending the task and waiting for delivery confirmation.

If you see this for longer than a minute, this likely indicates an issue with tracking the success of sending the notification. In most cases, the Task notification has been successfully delivered, but Dado has not been able to track the sending. Please contact the Dado support team if you see this and have questions/concerns.

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